Scope; Third Party Sites
Information We Collect, And Why We Collect It
Information You Provide To Us
Types of personal information we collect when you communicate with us include:
- Billing address
- Email address
- Telephone number
- Credit card number (solely for payment purposes)
We may also collect certain other information necessary to fulfill the service that you have requested, including, for example, loyalty program cards numbers, addresses to deliver items you ask us to order on your behalf, and your passport number and other travel document information. We advise you to not share any sensitive personal information that you do not feel comfortable disclosing to strangers, such as information that relates to medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
We may also collect and analyze information from the content of communications you have with us (including text messages and emails) using automated systems.
Information Collected Through Google Analytics
Information Collected Through Cookies And Similar Technologies
How We Use And Share Your Information
To Provide Products, Services, and Information.
As described above, we collect information from you so that we can provide products and services that you request, and provide information that you request from us. We use your personal information to:
- Contact you about your service requests
- Perform the services you requested
- Process credit card / debit card transactions necessary for the services you requested
- Personalize your experience
- Improve our services
- To process your membership fees
Third Party Access
We may provide information to third party service providers that help us fulfill services that you request from us. We may also use third parties to help host our Site, send out email updates about the Site, provide marketing, analytic, and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Your feedback and suggestions you submit, including feedback or suggestions submitted through online forms, social media sites, or through email, will be considered non-confidential and non-proprietary to the extent permitted by law. We may use any of your feedback or suggestions to improve our services or for marketing purposes on our website or on any of our social media sites without any obligation to you.
We may use your information you provide to us through any medium (including emails you delegate us to process on your behalf), combined with other information we may obtain from other sources, to perform statistical, demographic, and marketing analyses of the users of the VIRTUELLE services, their service requests patterns, improve our understanding of our customers and potential customers, improve our service, and to improve customer relationships.
Delegation Of Your Inbox And Calendar
In the event you authorize us to access your email or calendar accounts, we will not share their contents with third parties without your consent except as necessary to perform the services requested and as required for Legal Proceedings as described below. We reserve the right to turn over any information related to any potentially illegal activity contained in these accounts to law enforcement for civil and/or criminal penalties. It is solely your responsibility to notify any senders of email or meeting invitations or responses that you have delegated your email and calendar to us and that their emails may be observed by us on your behalf.
We will share personal information with third party companies, organisations or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request
- Detect, prevent, or otherwise address fraud, illegal activity, network security or technical issues concerning our service
- Protect against harm to the rights, property or safety of Company, our users (including you), customers or the public as required or permitted by law
- Detect, prevent, or otherwise address risks to national security or other important public interests
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organisations or individuals outside of VIRTUELLE when we have your express consent to do so.
Transfer In The Event Of Sale Or Change Of Control
Access To Your Information And Choices
If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at +33 6 43 91 36 42 // + 61 4 21 60 12 28. While we are happy to provide you the categories of information we have about you, to protect the security of your information we cannot provide you with certain information you may have provided to us, including, for example, passwords, frequent flyer numbers, credit card information, and other account numbers. You may request that we remove any information we have about you by Contacting Us. You can opt-out of receiving marketing and promotional e-mails from Company by Contacting Us.
You may close your account as described in our Terms and conditions. If you close your account, we will no longer use your online account information or share it with third parties. We will delete your information if you specifically request us to do so. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
Security Of Your Information
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. Although we use industry standard practices to protect your information stored on our servers, there is no guarantee that information, including sensitive personal information, may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
** FIX** California Privacy Rights
Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2015 will receive information regarding 2014 sharing activities).
To obtain this information, please send an email message to email@example.com "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
Consent To Data Processing In Australia
Our Site is operated and managed on servers located and operated within Australia. By using and accessing our Site, residents and citizens of countries and jurisdictions outside of Australia agree and consent to the transfer to and processing of personal information on servers located in the Australia, and that the protection of such information may be different than required under the laws of your residence or location.
Questions And How To Contact Us
VIRTUELLE PTY LTD
59 William Street
Paddington, NSW 2021
+33 6 43 91 36 42 (Monaco) // +61 4 21 60 12 28 (Australia)