Security, Credit Cards and Sensitive Data
Sharing sensitive information with your VA.
We support the sharing of credit cards, passwords and other sensitive data when you work with a dedicated Virtual Assistant through our partnership with LastPass. Using LastPass' advanced encryption technology and cloud-based data storage, your assistant is able to securely store your sensitive data and use it to access an account, make a purchase, or contact a third party on your behalf.
Getting Set Up
- Call your VA - To share credit card information, passwords, and other sensitive data, simply have your VA collect your information over the phone. This way, we can ensure your information remains safe. At VIRTUELLE we are committed to the security of your account!
- Bank-grade security in the cloud - Your sensitive data is encrypted and stored securely in the cloud.
How it Works
- Secure access - Your VA will only access your sensitive data when you send in a request that requires it, such as credit card purchases or logging into an online account.
Read more about LastPass' state-of-the-art technology and security measures below:
Our thorough hiring and screening process includes state and national background checks and social identity verification. Each VA signs an iron-clad confidentiality agreement with VIRTUELLE to protect the privacy of every client. We believe that the cornerstone to any successful relationship is trust—this is why we take security and discretion so seriously and ensure that each VA knows how to properly store and handle their clients' sensitive data.
For your safety we require written confirmation on all purchases over $500 and we restrict purchases over $3000 AUD. This means if you need your VA to purchase a flight for over $500 they will first have to send back a summary of the purchase. Once VAs receive confirmation of this summary (this can be as simple as "okay") they can then make the purchase. We realize this may slightly lengthen the booking process, but we do so to protect you from small oversights that can lead to costly mistakes.
Terms and Conditions
User's Acknowledgment and Acceptance of Terms
Last modified Tuesday 21st March 2017.
Overview of our Services
To ensure the quality of the VIRTUELLE experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your VIRTUELLE account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All VIRTUELLE plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All VIRTUELLE plans are recurring subscriptions of month to month or 12 monthly periods that can be canceled at any time after the expiry date of the agreement.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of VIRTUELLE shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us. For a list of example tasks that we will and won't do, please consult our FAQ page. That should give you a good idea of what we're able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), VIRTUELLE grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. VIRTUELLE owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that VIRTUELLE will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by VIRTUELLE to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to VIRTUELLE or a Virtual Assistant that you reasonably expect VIRTUELLE to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by VIRTUELLE or a Virtual Assistant; (2) was or becomes available to VIRTUELLE or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to VIRTUELLE or a Virtual Assistant; (3) is independently developed by VIRTUELLE or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect VIRTUELLE'S rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally or morally — we're sorry!
If you leave us, we'll miss you dearly but we won't hold you back. Monthly memberships can be canceled at any time, though we are unable to prorate membership cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, just email your assistant or contact our Support Team and ask us to cancel your subscription.
Termination of Service
In darker news, we reserve the right to terminate the service of a VIRTUELLE client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
- If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
- If the client is abusive to his/her assistant or any other VIRTUELLE team member
VIRTUELLE Terms of Service Non-solicitation Provision
I acknowledge that VIRTUELLE has made substantial investments in recruiting, training and matching skilled VIRTUELLE assistants with each of its members including me, and that VIRTUELLE has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that VIRTUELLE has agreements with VIRTUELLE assistants that protect this interest by requiring that VIRTUELLE assistants obtain VIRTUELLE'S prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the VIRTUELLE member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with VIRTUELLE for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any VIRTUELLE assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with VIRTUELLE to leave his or her employment with VIRTUELLE and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a VIRTUELLE assistant leaving VIRTUELLE and accepting an engagement with me directly or indirectly without VIRTUELLE'S consent, I agree to pay VIRTUELLE as liquidated damages reasonably calculated to compensate VIRTUELLE for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly VIRTUELLE subscription in effect at the most recent date that the VIRTUELLEassistant had been assigned to me by VIRTUELLE.