Why VIRTUELLE?

 

We proudly partner with and are members of;

 
 
 

The world has gone VIRTUELLE. 

Firstly, here are 7 reasons why hiring a Virtual Assistant is a good idea.

And before you jump in consider these 3 things before hiring a Virtual Assistant.

We only hire the best. We pride ourselves on QUALITY, PROFESSIONALISM AND RELIABILITY. We often hear from clients who’ve not had much success with overseas VA’s, and want someone that they know they can rely on, that speaks their language as a first language and understands business in their country – and that’s important!

If you're not happy with the quality of work or level of service you're receiving we'll allow you to change your VA* - no questions asked! No hiring fee or employee turnover costs for your business.

We have already been professionally trained for this role - and they are ready right now.

We charge for the hours of work. End of story. Not for down time, annual leave or days off. 

We have some pretty awesome services other than just our rockstar VA's - and we're happy if you want to add these on.**

We delegate and have backup if your VA is sick or away, so no need to fear that dreaded "I have planned a 3 week holiday" conversation.

We know how difficult it can be to find someone you can trust to assist you to build your business – that’s why we’ve assembled a team of quality, trustworthy, hard-working Virtual Assistants to help you. We’ll listen to your requirements and match you up with a Virtual Assistant that suits the skills and availability you need.

Read our blog post on 7 reasons you should hire a VA.

How do I work with a Virtual Assistant?

A Virtual Assistant works remotely – they rarely (potentially never) have to step foot in your office! They can do almost any task you require, provided they have the information and software (where applicable) available to them online.

All Virtual Assistants work hours that suit their lifestyle: whether it’s the normal 9am – 5pm, or perhaps at night after the kids are in bed. We respect their down time and truly believe this makes a happier, more engaged, more productive worker.

Applications like GSuite, Dropbox, Google Drive and Skype mean that you’ll barely notice they’re not there next to you. The tasks will be done on time and how you like them. Better still – you only ever pay for the hours they actually work and any expenses. No need to worry about holidays, superannuation, office space and equipment, income tax or anything else!

We also utilise other apps such as Trello, Slack & Toggle to track time spent on your tasks, communicate with you and manage projects. 

What do you need to know

When you first contact us (whether by phone or email), we’ll ask questions about you, your business and the tasks to be completed. We’ll also ask you for an approximation of how many hours you think these tasks might take (or how long these tasks currently take you to complete).

Based on the answers you provide and your working style (and there are many), we’ll match you with a Virtual Assistant to suit you. We arrange a phone call between both parties so you can get to know each other. If you’re happy, they’ll get to work! If not, we’ll re-match you until you are.

Do I have to train my Virtual Assistant?

Taking on a Virtual Assistant is like a new employee into your business, so you’ll need to spend some time coaching your Virtual Assistant in how you like your work completed.

This may be as simple as a document with instructions, or an in-depth Skype conversation.

All of our Virtual Assistants have vast experience in EA/PA roles and are super-fast learners so don’t be surprised if they catch on faster than you expect!

Most clients find they spend around an hour or so on coaching, and then provide feedback ongoing. You might like to implement this as a ‘process’ – which means you build the role over a period so that everyone’s comfortable and the role progresses as per your expectations. This is especially good for people to find it hard to delegate or to let go.

Check out our FAQ page for more answers!

Oh yes, we nearly forgot…

Is there something you think we can do better?
Let us know by emailing us.

*Play fair! We do. 

**Some services incur additional charges.